- The VVTOG ONLY accepts returns in case of Damaged or Incorrect merchandise or if we send the wrong size. But it must be reported to VVTOG within two (2) days of receipt. However, an exchange is subject to availability of the item in our stock. If the item is not available in our stock, then full refund will be issued.
- All the products are printed after the order confirmation. We DO NOT accept Returns or Exchanges for size issues. To avoid any size discrepancies, always check the size chart before buying. Please note our T-Shirts, Hoodies, and Sweatshirts are all UNISEX and our size chart is different than other brands. Kindly refer to the size chart before placing the order.
- If in any case, Return or Exchange is agreed on by us, it would be solely at the customer’s expense. Please note that shipping costs are the responsibility of the customer and are non-refundable and will not be reimbursed to customers. If there is a Return – we will deduct Rs. 100 shipping charges from the total refund amount. If there is an exchange, then the customer would have to pay an extra Rs. 100 for shipping the product back.
- After placing the order, if you change your mind and want to cancel or edit your order, write to us at reach@vvtog.com OR Call our Customer Care @ +91 904 537 6097 within 12 hours of placing your order. If your order has not been dispatched, we will process your request.
- We MUST receive a damaged incorrect or returned parcel before we take any action (Exchange or Refund).
- If you return items that have been tried on and they have make-up on them, you WILL NOT be given a refund and the items will be sent back to you.
- Once we receive the merchandise back and our team examines the item, your refund will be issued within 10-15 days and If it was an exchange then the new item will be shipped the next working day. You will be notified via email when this transaction has been completed.
- Please note that for credit card refunds, your banking institution may require additional days to process and post this transaction to your account once they have received the information from VVTOG.
- If you make a purchase using your debit/credit card, and the amount gets charged to your card but the order fails – Then please Call our Customer Care @ +91 904 537 6097 and send us proof of debit/credit card transaction (bank statement) at reach@vvtog.com and we will refund your money within 7 working days.